Shipping Policy

Thank you for visiting our website and shopping with The Seaweed People. The Following information outlines our shipping info and policies.

Shipping processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 6pm through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. We calculate individual shipping charges by size and weight of each parcel via Royal Mail. Items may be sent via another courier depending on shipping situations.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

‍Customs, Duties, and Taxes

The Seaweed People is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
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‍Damages

The Seaweed People is not liable for any products damaged or lost during shipping. If you received your order damaged, please get in touch with us immediately and we will file a claim with the shipping provider.

We understand mistakes can happen in transit, therefore we do offer replacement items.To be eligible for a replacement, You will need to provide photographic evidence of the damage to us within 48hrs of receiving the parcel. We will then arrange for a replacement to be sent out to you.

Please retain your postal receipt when sending orders back to us, as we may use this for issuing a refund once we have received the returned item. In most cases return postage for replacement items will be refunded. Please contact hello@theseaweedpeople.co.uk for more information on case by case return postage refunds.‍

We currently ship to all countries around the world. Further shipping charges will be applied.

International shipping costs will be calculated by the size of each item being posted. Please see below for an estimate of our shipping costs. These costs have been calculated through UPS shipping quotes.

Australia: starting from 39.99
‍Canada: Starting from £22‍‍‍‍‍
USA: Starting from £24
Germany: Starting from £9.99

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address.

If we cannot update the address, the order will be canceled and refunded.The Seaweed People will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.‍

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

Call +44 7796087037 Or alert us at hello@theseaweedpeople.co.uk

We will file a claim with the shipping carrier.

We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.‍